How to create or update User Accounts?
How to request new user access or update user permissions for lifecycle and compliance systems. To guide customers on how to submit user access, role changes, and permission updates. All supported applications requiring user authentication or role-based access controls.
When to Use This Article
Use this article when you need to:
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Add a new user
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Modify an existing user’s role or permissions
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Change group membership
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Reactivate a user
Instructions for Submitting a User Access Request
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Log in to the Customer Support Portal.
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Select Submit a Ticket → User Access Request.
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Choose the system you need access to.
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Provide the following required information:
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Full name
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Email address
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Business justification
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Requested role or permission group
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Project/workspace name(s)
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Attach any required documentation (e.g., training confirmation, approval screenshots).
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Click Submit.
What the Support Team Needs
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Clear role description (e.g., Viewer, Tester, Approver)
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Confirmed manager or QA approval if required
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Any applicable compliance requirements
When to Escalate
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User cannot log in after access is granted
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Permissions appear incorrect
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Regulatory deadlines require urgent provisioning
Related Articles
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How to Request Changes to Projects or Workspaces
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Troubleshooting Login Issues
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Role Definitions & Permission Matrix